Water Line Replacement in Dormont

I'm very impressed with Mr. Rooter. I was smelling a small amount of gas randomly throughout my kitchen area. The office answered my call and said they would put me on the schedule for the same day and someone would call later with a specific time. The office called back a few hours later and said a technician would be there within the hour. The technician they sent was named Ryan and he could not have been any better. Friendly from the moment I opened the door and informative throughout the process. He thoroughly tested the whole area for gas and finally determined the leak was coming from a connection point at the wall. He discussed all of my options and pricing before he did any of the work.  In the end, he corrected the leak and gave me further quotes for work we may want to consider in the future. Ryan was not pushy in any way and I agreed with his recommendations during the repair. He also worked until very late in the evening to make sure it was done right. Much appreciated and I will definitely use Mr. Rooter for my future plumbing needs.

Brandon replaced our water pressure regulator and was very thorough with his explanations to my questions and professional throughout the entire process. He was extremely knowledgeable and was able to replace it in a timely manner. Highly recommend Brandon for all plumbing services!

Easy to set up same-day service.  Our pipes had frozen before and the company that did the pipes had come previously and said there's nothing they can do at the time but that they will gladly take payment for coming over and to call them again next time they freeze.   Luckily we did not call the original company again and called Mr. Rooter instead.  Brandon came promptly, told us that we have PEX pipe which cannot be heated to thaw but at least will not burst.  He pointed out issues with our insulation.  There was nothing he could do at the time but we had issues with sewer gas in the basement as well so he diagnosed the issue for us and offered to return to fix it.  He did not take any payment from us that day and came back in a couple days to re-do our pipes.  He was fast and clean and did a nice job.  Would definitely use Mr. Rooter again!