Water Heater Repair in McKeesport, PA

My first point of contact after I set up my appointment was Nicki (Nikki), she was VERY kind and professional on the phone. She provided reassurance in my time of plumbing panic letting me know that everything was going to be fine and she’s here to help! Then Angelo arrived. Prior to his arrival I received texts and live gps to review how far he was I LOVED that! Angelo was SO respect of my house, he was VERY professional, quick and kind. He was upfront about costs and what he would complete for me! Pricing was fair and affordable. I had this SAME problem previously, went to a different company (started with a G and rhymes with peace) and they were “cheaper” but didn’t do the best job. They tried to tell me that to fix it, the price would be 5K - 10K (hard eye roll). Nevertheless, this is an awesome company!! If you found Mr. Rooter, just got with them!! I promise you, you won’t regret it!

I'm very impressed with Mr. Rooter. I was smelling a small amount of gas randomly throughout my kitchen area. The office answered my call and said they would put me on the schedule for the same day and someone would call later with a specific time. The office called back a few hours later and said a technician would be there within the hour. The technician they sent was named Ryan and he could not have been any better. Friendly from the moment I opened the door and informative throughout the process. He thoroughly tested the whole area for gas and finally determined the leak was coming from a connection point at the wall. He discussed all of my options and pricing before he did any of the work.  In the end, he corrected the leak and gave me further quotes for work we may want to consider in the future. Ryan was not pushy in any way and I agreed with his recommendations during the repair. He also worked until very late in the evening to make sure it was done right. Much appreciated and I will definitely use Mr. Rooter for my future plumbing needs.

Matt was very respectful and professional. He was very thorough in his explanations of work being done and the work he performed. The workmanship was very clean and showed his knowledge and care. I am very satisfied with his performance and will be requesting him again for future services! If only all workers showed their pride in their work and job like he did.